Support

How to get help

Email is the best way to reach us. If something isn’t working, include as much of the following as you can:

• Your device model and iOS or Android version
• What you were trying to do
• What happened instead
• Whether the issue involves Keeps Plus or a purchase
• Screenshots, if they help explain the problem

We don’t have in-app chat or phone support. Purchase billing is handled by Apple or Google, so some billing requests need to go through those stores — we’ll point you in the right direction.

Where is my data stored?

Keeps is offline-first. Your product journal — names, ratings, notes, photos, categories, and tags — lives on your device. We do not create user accounts, and we do not operate our own cloud sync.

If you use device backups (for example, iCloud or Google backup), those are provided by Apple or Google under their own policies.

Photos and camera access

You can add a photo to a product by taking one or choosing one from your library. Keeps only uses camera or photo-library access for that purpose. Photos stay on your device unless you export or back them up yourself.

If the app can’t access your camera or photos, check Settings on your device and confirm Keeps is allowed to use Camera and Photos.

What is Keeps Plus?

Keeps Plus is an optional paid upgrade. It may include unlimited product photos, unlimited custom categories, backup and export, Shelf Insights, and other premium features shown in the app at the time of purchase.

Current purchase options may include:

• Keeps Plus Monthly — auto-renewable monthly subscription
• Keeps Plus Yearly — auto-renewable yearly subscription
• Keeps Plus Lifetime — one-time purchase

Not every option is offered on every platform at all times. Pricing shown in the store before you confirm is the price that applies.

Manage or cancel a subscription

Monthly and yearly Keeps Plus subscriptions are billed by Apple or Google, not by Keeps directly. Deleting the app does not cancel a subscription.

• iPhone or iPad: Manage subscriptions in your Apple ID settings
• Android: Manage subscriptions in Google Play

Canceling typically stops future renewals. Access usually continues through the current paid period, according to the store’s rules.

Restore a purchase

If you reinstall Keeps or get a new device, use Restore Purchases in the app while signed into the same Apple ID or Google account you used to buy Keeps Plus.

Restore cannot move a purchase to a different store account. If it doesn’t work, email us and tell us whether you bought on the App Store or Google Play.

Refunds and billing

Refunds and billing disputes for App Store or Google Play purchases are generally handled by Apple or Google:

• Apple: Report a Problem
• Google Play: Request a refund

You can also email my.keeps.app@gmail.com and we will help where we can.

Export, backup, and delete data

Your shelf stays on your device until you delete it or uninstall the app (subject to any backups your device creates). In Settings you can:

• Export or back up your data (Keeps Plus, where available)
• Delete all local Keeps data

Uninstalling Keeps typically removes the app’s local data from that device. Keep your own copies of anything you don’t want to lose — devices can be lost, reset, or replaced.

Privacy and terms

How Keeps handles information is described in our Privacy Policy. Rules for using the app, including Keeps Plus, are in our Terms of Use.